Information
After setting the running time, will the filter pump restart automatically?
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After setting the running time, the pump will restart automatically at the same time the following day.IMPORTANT: If the pump powers off or the "Er" alarm appears during the working time or while in stand-by mode, the automatic mode will be reset and you will need to set the time again.
Can I leave the filter pump/sand filter outside while it's raining?
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Yes, you can. But we suggest to not use the pump when it is thundering or lightning.
Can I use my Flowclear filter pump with bigger models of pools, and what should I do?
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First you have to check if the flow rate of your pump is suitable with the water quantity of the new pool, and then you have to make sure the hose connections are compatible.
Can the filter pump be used when a cover is on the pool?
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Yes. There is no problem in using the pump when the pool is covered.
Can we use the pool while the filtration system is operating?
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No, please do not use the swimming pool when the filtration system is operating.
How do I set the time on the control panel of the pump?
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During the set up operation, the display time will flash. Press the time to decrease by 1 hour until you reach the desired time. Then, don’t push any buttons for 5 seconds, and the display will stop flashing and the set up operation is finished.
If the lights go out, does the Digital Wi-Fi Filter pump keep in memory the timer set previously?
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When the product is powered off, the working time is reset. So the pump will restart the set working time when the on button is pushed.
Is it necessary to use a filter pump with my Skimatic filter pump?
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No, it is not necessary to use an additional filtration system if you installed the Flowclear Skimatic on the pool also. this filtration system has two functions integrated into one item:Skimmer Filter Pump
Is it possible to use a timer with my filter pump?
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IMPORTANT: the timer cannot be used if the filter pump is equipped with an external RCD or GFCI. The timer will compromize the functionality of the products. If the filter pump doesn't have an external PRCD or GFCI, you can use the timer. If you installed the filter pump together with a chlorinator or a pool heater, be sure the chlorinator has already finished the set cycle or switch off the pool heater before the filter pump.
What causes my guarantee to break?
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The legal warranty doesn’t cover damages due to actions not assignable to the seller/manufacturer, to improper or not normal use of the product by the consumer, or to actions contrary to warnings or instructions written in the user’s manual.
What do I do if the display shows "ER" or the alarm "Fault" appears on my mobile phone?
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1.Make sure that the inlet and outlet of the pool are fully covered by water.2.Make sure the inlet and outlet valves are open.3.Purge the air from the pump. For instructions on how to purge the filter pump, check the related question.
What happens if I unplug the filter pump while it is in stand-by mode?
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If the filter pump is unplugged during stand-by mode, the system will reset to the automatic mode, and the pump will not restart automatically the day after.
What is the "Sharing" function, and how does it work?
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Through the "Device Sharing" command, you can share device control authority with other mobile phones that have separately registered an account.Note: 1) The sharing function only can be used when users are in the same country. 2) Only one person can scan the Shared QR code generated each time. If you want to share it with others, you need to generate a new Shared QR code each time. Each generated QR code will be valid for 15 minutes.
What is the correct pump size for my pool?
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To define the correct size of filtration system for Bestway's Above Ground Pools, you need to know the water capacity of your pool. You can find this information on the package.
What is the ideal time to set up to keep my pool clean?
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Set the time according to the flow rate of the pump and the capacity of the pool. The time should completely filter one cycle of the pool water.Gal. of water in your pool / pump system flow rate = minimum working time
What is the most important function of my filter pump?
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The most important function of a filter pump is the elimination of every sort of impurity from the water with the aid of a filter cartridge and chemical products for its sterilization.
Where can I download the Bestway app?
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Download the app from the Apple Store/Google Play Store.
Where can I find Bestway instruction videos?
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You can find instruction videos on www.bestwaycorp.com in the support section, or on the Bestway YouTube channel.
Where can I find Bestway User Manuals?
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You can find Bestway User Manuals on www.bestwaycorp.com in the support section.
Where can I find the capacity in L/hour or gal/hour for my filter pump?
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On the packaging, you can find the capacity in L/hour or gal/hour of your filter pump.
Where do I find the Serial Number?
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The serial numbers on our products are located in various positions and come in different formats. Please consult the provided guide for details.
Where may I purchase the replacement for filter cartridges?
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The filter cartridges are available from your local pool supplier or in our Bestway Store
Which distribution network does the Bestway app support?
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The device only supports distributing 2.4G network and does not support 5G network.
Which versions of Android and iOS systems does the Bestway app support?
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This app supports Android 11.0 version and above or iOS 14.0 and above.
Maintenance
Can the filter cartridge be cleaned in the dishwasher?
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The filter cartridge can be cleaned in the dishwasher using temperatures under 30 ℃ and without using any detergent or degreasing.
For safety reasons, since the dirty filter cartridge contains bacteria and other harmful substances, any other dish or kitchen item should not be washed together with the dirty cartridge. Be sure to sanitize the dishwasher before starting the normal operations.
How do I change the filter cartridge on a Filter Pump that is connected to a pool with 3 connections (A-B-B), without a connection valve?
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1. Put the stopper plug inside the pool to close the valves.
2. Remove the filter cap and replace the old filter cartridge with the new one.
3. Close the filter cap and take out the stopper plug from inside the pool.
4. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
How do I clean or change the filter cartridge in Bestway® filter pumps?
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To clean or change the filter cartridge, follow the below steps:
1. Switch off and unplug the filter pump.
2. Put the stoppers inside the pool to close the valves. If the pool is equipped with connection valves, close them.
3. Remove the filter cap and take out the filter cartridge from the filter housing.
4. Rinse out with a garden hose and reuse it. if the filter cartridge remains soiled and discolored, it should be replaced.
5. Close the filter cap and take out the stopper plug from inside the pool.
6. Before starting the filter pump, open the purge valve to purge all residual air inside the filter pump.
How do I use the regulator?
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1.When used with pumps with the flow rate: 3,000 gal./h (11,356 L/h), turn the top knob until the bottom reaches Line 1. 2.When used with pumps with the flow rate: 2,200-2,500 gal./h (8,327-9,463 L/h), turn the top knob until the bottom reaches Line 2.3.When used with sand filters with the flow rate: 1,500 gal./h (5,678 L/h) or filter pumps with the flow rate: 2,000 gal./h (7,571 L/h), turn the top knob until the bottom reaches Line 3.
How long should I run my filter pump every day?
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We recommend to run the filter pump/sand filter minimum 8 hours every day; this is the necessary time to circulate the entire pool water.
The increase of the operating hours depends on the quality of the water or how often the pool is used.
How often must the air be purged out from the filter pump?
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The purge air operation on the Flowclear filter pump has to be performed before the first start or after all maintenace operation of the pumps.
How often should the filter cartridge be replaced?
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To ensure your pool water keeps clean, please check the filter cartridge one time a week, if required.
In any case we recommend to change the filter cartridge every 2 weeks, depending on usage.
However, if the filter cartridge remains soiled and discolored, the filter cartridge should be replaced.
I tried to change the filter cartridge and my pool emptied, what should I do?
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We invite you to follow the instructions on the owner’s manual provided with the filter pump. Please kindly note that it is necessary to accomplish an important operation in order to replace the filter cartridge without emptying the pool. Before removing the filter cap, put the water stoppers in the pool valves to avoid water flowing out.
Is it possible to maintain clean pool water using only the filter pump?
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No, the filter pump can help to capture the particles suspended in the water, but to keep water clean, it is necessary to use chemical products to maintain the correct chemical balance of the water.
What can I do if the pool water is still dirty after using the pump?
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To create the correct maintenance procedures for your water, follow these instructions:
1. Increase filtration time.
2. Check the filter cartridge one time a week and rinse with water. If the filter cartridge remains soiled and discolored, you should replace it with a new one.
3. The filter pump is not able to eliminate all bacteria in the water. The most important part to keeping the water clean is keeping the correct chemical balance in the water. Check with your chemical dealer to get the correct quantity and type of chemical to have the correct water maintenance.
