Can I set up my spa on a heated floor?
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We don't suggest setting up the spa on a heated floor. This will create a problem and reduce the lifespan of the PVC, since the PVC expands when it comes in contact with hot surfaces. This will also reduce the performance and lifespan of the internal components of the spa heater.
Can I use an extension lead to connect Bestway's Spa Heater to the power outlet?
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Never use an extension lead to connect the spa heater to the power outlet. The spa heater must be connected directly to an earthed power outlet and able to support the power consumption of 2050W when the heating function is activated.
How can I set up the Power Saving functions in my spa?
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To set up the power saving timer, follow these steps:
First step: press the power saving button and the display will start flashing, and the LED heating time will start flashing.
Second step: use the temperature adjustment buttons to set the heating time range from 1 hour to 999 hours.
Third step: when the desired time is set, push the power saving button again. The display will start flashing and the LED waiting time will start flashing.
Fourth step: use the temperature adjustment buttons to set the waiting time range from 1 hour to 999 hours.
Fifth step: when the desired time is set, push the power saving button again. The LED waiting time will light up steadily and the function will start when the function is activated. After setting, the screen will flash the current temperature and time alternately.
IMPORTANT: this operation is not an automatic cycle. After the heating time finishes, the function will end. If the customer wants the same for the day after, they have to repeat the above steps for the new cycle.
IMPORTANT: the power saving function will reset in the follow conditions:
1. The customer pushes the power saving button for more than 3 seconds
2. The pump is unplugged
3. The heating button is pushed
4. If any error codes appear
During the power saving function, the customer can use all other functions, such as massage and filtration. These functions will shut down as soon as the power saving function starts the heating function.
How do I clear the connection data before connecting to a new device?
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The device can only be connected to one mobile phone at a time. If you need to connect to another mobile phone, please press and hold the "inflation" and "deflation" buttons for 3 seconds. When the indicator light flashes slowly, the device will clear the connection information of the previous mobile phone.
How do I connect the product to my mobile phone?
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Instructions for mobile phones with the Android Operating System: After the app download is complete, you will need to turn on location services in phone set up.
1. Open the app and press "Add Device”
2. Select "SLEEP CONTROL” or "SPA CONTROL" or "POOL CONTROL"
3. Select “Device is powered on” and confirm
4. Select the Wi-Fi name and input the Wi-Fi password and click “Next Step”
5. Wait until the connection is 100% complete
6. Select "Default”
7. Name your device and confirm (optional)
8. Push on the icon with the device name - you will go inside the “AIRBED SLEEP CONTROL” or "SPA CONTROL" or "POOL CONTROL" panel Instructions
Instructions for mobile phone with the IOS Operating System:
1. Open the app, and press "Add Device”
2. Select "SLEEP CONTROL” or "SPA CONTROL" or "POOL CONTROL"
3. Select “Device is powered on” and confirm
4. Select the Wi-Fi name and input the Wi-Fi password and click “Next Step”
5. Click "Change Wi-Fi"
6. Choose the device hotspot : BW-XXXXXX-XXXX(The name and the last 4 digits are different for different product)
7. Input the password: 123456789
8. Return to the app
9. Click “Join" on the pop-up window
10. Wait until the connection is 100% complete
11. Select "Default”
12. Name your device and confirm
13. Push on the icon with the device name you will go inside the “BESTWAY AIRBED SLEEP CONTROL” or "SPA CONTROL" or "POOL CONTROL" panel
How do I find the best place to put the product?
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Check your mobile phone to see if there is full Wi-Fi signal. If the strength of the signal on your phone is too low, find where the strength of the Wi-Fi signal is stronger and position the pump there.
How do I log in to the Bestway app?
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1) Open the app and select the country that you chose when you registered2) Input your email address and password and confirm
How do I perform the test with PRCD?
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1. Insert the plug.
2. Press the "RESET" button, and the indicator light will turn on.
3. Press the "TEST" button, and the indicator light will turn off.
4. Press the "RESET" button, and the indicator light will turn on.
5. Press the "On/Off" button for 2 seconds, and your pump is ready to use.
How do I sign up in the Bestway app?
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Follow these instructions to register a new account:1) Open the app, and click “sign up”2) Select the country you are in3) Input your email address and select “Read and agree to the user's terms of use and privacy,” then click "next step"4) Input a password that is at least 6 characters and confirm5) Check the registered email box, and click the activation email to complete registration (If you have not received an activation email in your inbox, please check your spam box)
How do I tighten the air valve using the plastic wrench, and how do I change the air valve on the spa if the spring is broken?
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Watch the video for detailed information
How I can check if the product is in the range of my Wi-Fi router?
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Check your mobile phone to see if there is full Wi-Fi signal. If the strength of the signal on your phone is too low, find where the strength of the Wi-Fi signal is stronger and position the pump there.
What are the best conditions to use the spa pump?
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For safety reasons, Bestway's spa heater should always be plugged into an earthed power outlet. The power outlet must be high quality and able to support 2050W of power. When the spa heater is heating the water, if the power cord and the socket become hot, your power outlet may not meet the quality requested and may melt. To be sure that your power outlet is compliant with requested power, please consult your electrician.
You should never attempt to run the pump from an extension lead or spur.
Bestway's spa cannot be operated when the outside temperature drops below 4°C (39ºF).
What can I use to protect the bottom of my liner?
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We suggest to always position a Bestway floor protector between the ground and the bottom of the liner.
What do I do if I didn't receive an activation email in my inbox?
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If you have not received an activation email in your inbox, please check your spam box. If the system is busy, the email may take up to 30 minutes to come through.
What do I do if I forgot my password?
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If you forget your password, please follow these instructions to reset:1. Open the app, and press "Forgot"2. Input your registered email address and select "Reset Password"3. You will receive "Succeed" and click "OK"4. Open your registered email where you will find an email from Bestway5. Open the email and click the link6. Input your registered email address and your new password and reset
What does it mean if the indicator light flashes quickly?
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The pump lost Wi-Fi signal.
What does it mean if the indicator light is off?
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The pump light is damaged, or the Wi-Fi module is damaged.
What does it means if the indicator light flashes slowly?
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The pump is waiting to connect to the router.
What does it means if the indicator light is on?
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The pump has connected to the router.
What happens if the pump's connectors are not levelled with spa connectors?
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One characteristic of PVC is that it changes shape, which is normal. You can elevate the pump with wood or another type of insulated material to bring the pump’s adapters level with the spa’s adapters.
What is the correct procedure for connecting the pump to my mobile phone for the first time?
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After the Bestway app is installed on your phone, open it and register an account. If you already have an account, log in and follow the instructions.
What is the maximum distance the product can be away from the router?
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The distance depends on the range of the router. Check the strength of the Wi-Fi signal using your mobile phone to find the best place for your products.
Where can I download the Bestway app?
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Download the app from the Apple Store/Google Play Store.
Why are the pump's adapters not level with the spa's adapters?
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One characteristic of PVC is that it changes shape, which is normal. You can elevate the pump with wood or another type of insulated material to bring the pump’s adapters level with the spa’s adapters.
Why was the Wi-Fi setup not successful?
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1.The pump has been connected to the wrong frequency band.2.The pump location is too far from the router3.Set up the wrong Network Name.4.The Wi-Fi password used during connection is wrong.5.The strength of the Wi-Fi signal is not stable.6.There is an appliance near the pump or the router that is creating signal interference.7.Your phone is not connected to the Wi-Fi network during registration.